Terms of service

Plushio – Terms & Conditions

Welcome to Plushio — where softness, comfort, and everyday design come together to elevate your home.
By accessing our website or placing an order, you agree to the Terms & Conditions below. Please read them carefully to understand your rights and responsibilities as a Plushio customer.

1. Definitions

  • Consumer: An individual making a purchase for personal, non-commercial use.

  • Distance Contract: A transaction conducted online via our website.

  • Durable Medium: A format that allows information to be stored unchanged (such as email).

2. Applicability

  • These Terms apply to all purchases made through the Plushio website.

  • By placing an order, you confirm your acceptance of these Terms.

  • In case of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information

  • Business Name:  KADAY HARBOUR HUB LIMITED

  • Registered Address: RM03, 24/F, HO KING COMM CTR,
    2-16 FAYUEN ST, MONG KOK
    HONG KONG

  • Registration: 79340516

4. Our Offer

At Plushio, we are committed to:

  • Offering cozy, home-ready essentials such as throws, blankets, pillow covers, cushion inserts, and comfort décor with clear descriptions and high-quality images.

  • Providing transparent pricing, including applicable taxes and shipping costs shown at checkout.

  • Keeping product availability and stock details updated as accurately as possible.

5. Order Process

  • Orders are confirmed once full payment is received.

  • A confirmation email will be sent after successful checkout.

  • Payments are securely processed through trusted third-party payment providers.

  • Plushio reserves the right to cancel orders due to suspected fraud, pricing errors, or stock limitations.

6. Right of Withdrawal

  • Eligible items may be returned within 14 days of delivery.

  • Products must be unused, unwashed, and returned in original packaging in a resalable condition.

7. Returns & Refunds

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

  • Items must be returned in original, undamaged condition to qualify for a refund.

  • Approved refunds will be issued to the original payment method.

8. Pricing

  • All prices are listed in USD.

  • Plushio reserves the right to correct pricing errors at any time.

  • International customers are responsible for any applicable customs duties, taxes, or import fees.

9. Product Quality & Warranty

  • Each Plushio order is checked before dispatch to ensure proper condition.

  • Product photos aim to reflect true colors and textures; slight variations may occur due to screen settings, lighting, or fabric batch differences.

  • Any issues must be reported within 14 days of delivery.

  • Warranty does not cover misuse, normal wear and tear, improper washing, staining, fabric pulling/snags, pet-related damage, fading from harsh cleaning, or damage caused by heat, moisture, or improper storage.

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout.

  • Standard delivery may take up to 30 days, depending on destination.

  • Customers will be notified of delays or stock-related issues where possible.

  • If delivery is not possible, a replacement or full refund may be offered.

11. Payments

  • Full payment is required at checkout.

  • We accept major credit/debit cards, PayPal, and other secure payment methods (based on availability at checkout).

  • For payment-related concerns, please contact our support team promptly.

12. Complaints & Customer Support

  • Any issues should be reported within 7 days of receiving your order.

  • Our support team aims to respond within 14 business days.

  • Valid complaints may be resolved through replacement, store credit, or refund depending on the situation.

13. Dispute Resolution

Plushio aims to resolve disputes fairly and transparently. Unresolved matters may be referred to an independent mediator where applicable.

14. Force Majeure

Plushio is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, courier disruptions, or supply chain interruptions.

15. Governing Law

These Terms are governed by [Insert Applicable Local Law], unless local consumer protection laws provide greater protection.

16. Changes to Terms

Plushio reserves the right to update these Terms & Conditions at any time. The latest version will always be available on our website and will take effect immediately upon posting.